What am I talking about? I’m talking about library users who talk condescendingly because they think I sit at the counter therefore I am a receptionist, and then suddenly change their attitudes when they realized I am better educated than them. I really don’t know if this happens to me more often because I look like a bimbo or what. :-)Rest of her post, here.
She suggests librarians should display name plates while serving at the Advisory/ Information counters, to indicate the professional qualifications (like what you see on the desk of doctors etc). I think no harm trying out that idea.
I don't see the idea as showing off, or that librarians are insecure about how they are perceived. It's about ultimately serviing our customers better.
If our customers perceive that we are unable to help them (for whatever reasons -- perceived educational qualifications being one of them), then it's their loss as well as ours as well. They don't receive the assistance that otherwise could be provided to them, and librarians lose potential customers.
Granted, librarians can approach our customers as what QQLibrarian has, but it's not such an efficient way after all. Besides, judging from her blog post, the students might have thought she was a bother.
I also see QQLibrarian's post alluding to other two other ssues -- Graciousness and Humility. Specifically, on how to better inculcate in young people (like the students mentioned in the post) that one does not judge a person's 'worth' by educational qualifications alone.
I'm not saying the students should seek help from anyone for their science question. Certainly it's logical to consult a professional or someone they think is most likely to be able to assist. But to assume that "I know better than you do because I am beter educated" -- that's foolish and dangerous thinking.
It could be a science question now. But then they could very well adopt that same attitude into their adult lives.
Well, for those "three trendy young girls" that QQLibrarian assisted, it's not important if they remember the librarians. I hope they remember the lesson in humility.
Tag: librarianship, advisory service