Then I read a post like this, and self-doubt vanishes. I throw myself into work with confidence.
... I love love love the library...
There were a few times that I secretly cursed the library for being so fast and wished that I didn’t purchase a book on impulse.
Talking about delighting a customer. I think many other government organizations have a lot to learn from them.
Thanks, Mel!
Tag: customer service, libraries, perception of libraries, national library board singapore
I also think that the libraries in Singapore have improved and moved with the times so much in recent years. I've been a regular Borrower since primary school and never did i once consider our singapore libraries to be outdated or slow. in fact, I think it's one aspect of Public Service that has visiually improved the most!
ReplyDeleteWhen I pay taxes, I imagine them going to NLB. Then I feel better.
ReplyDeleteHehe, so do I get one year free premier membership for the endorsement? Just kidding. But really, NLB has improved by leaps and bounds. I really appreciate the hard work you guys put in, thanks!
ReplyDelete*premium (bah, stupid typo)
ReplyDeleteWhen did it first became available? Sorry, I can't say for sure at the moment. I estimate it's early June 05.
ReplyDelete