Then I read a post like this, and self-doubt vanishes. I throw myself into work with confidence.
... I love love love the library...
There were a few times that I secretly cursed the library for being so fast and wished that I didn’t purchase a book on impulse.
Talking about delighting a customer. I think many other government organizations have a lot to learn from them.
Tag: customer service, libraries, perception of libraries, national library board singapore