I used to have this guy who would come and harass staff. One day, he said to me in the most condescending tone and smirking expression, “What’s your qualification that you should sit here at the counter?” To Mr Smirking face, I said calmly, “Not very qualified, Sir. I only have a Masters degree in Information Studies to sit here at the counter.” (and that is true, because a number of my colleagues have double masters and PhD holders too). After that, I have not seen Mr Smirking face near our counter anymore.
I wonder what's the proportion of library staff getting harassed compared to sales and retail staff. Do libraries have higher incidences of unreasonable customers?
QQ*Librarian sugggests in her post that certain customers harass the service staff because those customers perceive that the service staff is lowly educated. I think the closer truth is that certain customers are just plain arrogant and nasty, who think highly of themselves.
Tag: customer service, librarianship