Blisspix blogs about her visit to NLB libraries

Always nice to have a fellow librarian (who isn't a colleague) share their honest opinions about the libraries you work for:

It’s the little things that impressed me, like having a wall where reference
questions are asked and answered, and you are entered in a prize draw. In the
past, libraries had suggestions about book purchases and air-conditioning posted
in some obscure place. The reference question wall is a great way to show off
the services available and the kinds of questions you can ask.